Terms &
Conditions.

Agreement to Terms

By downloading or using the My Spaza point-of-sale (POS) software platform, these terms will automatically apply to you. Please read them carefully before using the app.

You're not allowed to copy, modify, or distribute the app or any part of the app. You're also not allowed to attempt to extract the source code, translate the app into other languages, or make derivative versions.

Intellectual Property

The app itself, and all trademarks, copyright, database rights, and other intellectual property rights related to it, remain the property of SmartHomeThings (Pty) Ltd.

Service Modifications

SmartHomeThings (Pty) Ltd reserves the right to:

• Make changes to the app at any time and for any reason
• Charge for app services or features
• Modify or discontinue features

We will always make it clear what you're paying for and will never charge without your explicit consent.

User Responsibilities

The My Spaza app stores and processes personal data to provide our service. It's your responsibility to:

• Keep your phone and access to the app secure
• Not jailbreak or root your phone
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access

Third-Party Services

The app uses third-party services that have their own Terms and Conditions:

• Google Play Services & Apple App Store
• Google Cloud Firestore (data storage)
• Google Firebase Storage (encrypted object storage for photos and uploads — face photo, shop photo, receipts)
• Google Analytics for Firebase & Firebase Crashlytics
• Firebase Authentication (email/password, phone OTP, Google Sign-In, Apple Sign-In)
• Firebase Cloud Messaging (in-app + push notifications)
• Firebase Cloud Functions (server-side application logic)
• Stripe, Inc. — global payment service provider used for subscription processing
• Stripe Customer Portal — used to manage or cancel your subscription from within the app and from smarthomethings.co.za/manage
• Google ML Kit (on-device face detection used for the biometric photo captured during owner and cashier signup — the raw photo is uploaded to Firebase Storage, but the face-detection algorithm runs entirely on the device)
• SMSPortal (Cape Town) — SMS delivery for phone-number verification OTPs

Card data is handled exclusively by these licensed payment service providers — SmartHomeThings (Pty) Ltd does not store full card details on its own systems.

Internet Connection & Data Charges

Certain functions of the app require an active internet connection. SmartHomeThings (Pty) Ltd cannot take responsibility for the app not working at full functionality if you don't have internet access.

If you're using the app without Wi-Fi, your mobile network provider's terms still apply. You may be charged for data usage, including roaming charges if used outside your home territory.

Subscription Services

Pro Subscription — My Spaza offers a Pro subscription that unlocks advanced point-of-sale features for shop owners and cashiers, including unlimited products, advanced reports, debtor management, customer wallet support, and priority support.

• Price: The Pro Plan is offered on two billing cycles, monthly or annual, with the annual cycle priced at a discount to twelve monthly payments. Prices are shown in your local currency where we support it and in South African Rand otherwise; the exact amount and currency you will be charged are displayed on the checkout screen before you confirm, and on your receipt afterwards. South African prices are inclusive of South African VAT; taxes elsewhere are shown at checkout where applicable. During launch a promotional rate may apply for the first three months on the monthly plan; the rate and its end date are shown on the checkout screen.
• Billing cycle: Monthly plan renews on the same calendar day each month as your initial signup. Annual plan renews on the same calendar day each year as your initial signup.
• Auto-renewal: Subscriptions renew automatically until cancelled.
• Free trial: New shop owners receive a 7-day free trial of Pro features. A valid payment method is required at signup but no payment is taken during the trial. Pro features remain free during this period.
• Payment processor: All subscription payments are processed securely through Stripe, Inc., a global payment service provider. We do not store full payment card details on our own systems.
• Price changes: We may change subscription pricing with at least 30 days' written notice. Existing subscribers will be notified by in-app message and email.

Cancellation Rights

You may cancel your Pro Subscription at any time. Cancellation takes effect at the end of your current billing period — your Pro access continues until that date and your card is not charged again.

You can cancel from the in-app Settings → Subscription screen, or by emailing myspaza@smarthomethings.co.za from your registered email address.

The full Cancellation Policy is at smarthomethings.co.za/cancellations.

Refund Rights

Because the Pro Subscription is delivered immediately on payment and consumed throughout the billing period, we do not refund partial months. If you cancel mid-cycle, your access continues until the end of the current billing period and no prorated refund is issued for unused days.

Exceptions include:

• First-day goodwill refund — within 24 hours of your first paid charge, available once per account.
• Failed or duplicate charges — refunded in full within 5 business days of confirmation.
• Disputed transactions — please contact us first within 14 days of the charge.

The full Refund Policy is at smarthomethings.co.za/refunds.

User Roles & Responsibilities

Limitation of Liability

• We rely on third parties for some information
• We cannot guarantee 100% accuracy at all times
• We accept no liability for loss arising from use of the app
• Your device battery management is your responsibility

Prohibited Uses

You agree NOT to:

• Use the app for any illegal purpose
• Attempt to hack, reverse engineer, or compromise the app
• Upload malicious code or spam
• Impersonate others or provide false information
• Harass, abuse, or harm other users
• Violate any applicable laws or regulations

Termination

We may terminate or suspend your access immediately, without prior notice, if you breach these Terms. Upon termination your right to use the app ends immediately, you must delete the app from your device, and outstanding subscription fees remain payable.

Changes to Terms

We may update these Terms and Conditions periodically. You'll be notified via posting the new Terms on this page, in-app notification for material changes, and email notification to registered users. Continued use of the app after changes constitutes acceptance of the new terms.

These terms and conditions are effective as of 4 June 2026.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.