Cancellation
Policy.

Your Right to Cancel

You can cancel your My Spaza Pro subscription at any time, for any reason — whether you're on the monthly plan or the annual plan. This policy explains how to cancel and what happens to your account and data when you do.

How to Cancel

Cancelling takes about a minute. Pick the path that fits you:

1. Self-serve, any device (recommended): Go to smarthomethings.co.za/manage.html, enter your billing email, and you'll be redirected to Stripe's secure billing portal. Tap Cancel plan. Your cancellation is confirmed on-screen and by email within seconds. You can also update your card, switch plans, or download past invoices from the same portal.
2. In the app: Open the My Spaza Owner app → Settings → Manage subscription. This opens the Stripe billing portal in your browser (the exact hand-off depends on your device and OS version). If the button doesn't respond, use option 1 above.
3. By email: If none of the above work, send a cancellation request from your registered email address to myspaza@smarthomethings.co.za with the subject "Cancel Pro Subscription". We confirm cancellation within 1 business day.

When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period. You retain full Pro Plan access until that date.

Your payment card will not be charged again, and the subscription will not auto-renew. Because Pro access continues until period end, no prorated refund is issued — see our Refund Policy for details.

What Happens to Your Data

After cancellation:

• Your shop, product, sales, and customer data remain in our system for 90 days from the end of your billing period.
• During those 90 days you can re-activate your subscription and resume exactly where you left off — no data loss, no setup again.
• After 90 days, your account data is permanently deleted from active systems in line with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).
• Some records may be retained longer where the law requires it — for example, financial records required by SARS, which we retain for the statutory period.

Failed Payment

If your subscription payment fails (for example, an expired card or insufficient funds), we will automatically retry the charge over the following 7 days.

If all retries fail, your subscription is paused and Pro features become unavailable until you update your payment method from the in-app Subscription screen. Your data is not deleted during this pause — see the What Happens to Your Data section above for the exact retention window.

Re-activating

You can re-activate the Pro Plan within 90 days of cancellation by tapping "Re-activate" in the in-app Subscription screen — this restores your shop, products, sales history, wallet, and settings exactly as you left them.

After the 90-day window your account data is permanently deleted (see What Happens to Your Data above and our Privacy Policy). If you want to come back later, you'll need to sign up as a new account with a fresh trial — your previous data will not be recoverable.

The Pro Plan pricing in effect at the time of re-activation applies.

Account Closure

If you want your entire account permanently deleted — not just the subscription cancelled — email myspaza@smarthomethings.co.za from your registered email address with the subject "Delete my account".

We will confirm full deletion within 14 days. Some legally-required records (e.g. tax invoices) may be retained for the statutory period as set out in our Privacy Policy.

Cancellation by Us

We may suspend or terminate your subscription if you breach our Terms & Conditions, including for fraudulent activity, chargebacks initiated without prior contact, or repeated failure to pay subscription fees.

In such cases, we will notify you by email at your registered address and provide a reasonable opportunity to remedy the breach before final termination, unless the breach is serious or repeated.

Related Policies

• Terms & Conditions
• Refund Policy
• Privacy Policy