Refund
Policy.

Scope

This policy explains when and how SmartHomeThings (Pty) Ltd, trading as My Spaza, issues refunds for subscription payments to our point-of-sale (POS) software platform.

Pro Plan Subscription Refunds

The Pro Plan is available on two billing cycles, each billed in advance:

• Monthly: R 199.00 per month (or R 99.00 per month for the first three months under the LAUNCH50 introductory promotion, ending on the date shown on the checkout page).
• Annual: R 1,999.00 per year (equivalent to R 166.58 per month; ~17% saving vs the standard monthly rate).

Because the Service is delivered immediately on payment and consumed throughout the billing period:

This is consistent with industry standards for SaaS subscription products and is permitted under the South African Consumer Protection Act, 2008.

First-Day Goodwill Refund

If you sign up for the Pro Plan and decide within 24 hours of your first paid charge that the Service is not for you, contact us and we will refund the amount actually charged in full — this is the LAUNCH50 promotional rate (R 99.00) if your first charge fell in the promo window, the standard monthly rate (R 199.00), or the annual rate (R 1,999.00), whichever applied. We refund the exact amount your card was billed, not a standard rate.

This goodwill refund is available once per account.

Note: for annual subscribers who miss the 24-hour window, the standard "no prorated refund" policy above applies for the remainder of the year. If you want to try My Spaza on a shorter commitment first, start on the monthly plan and switch to annual later from the Stripe billing portal (smarthomethings.co.za/manage.html).

Failed or Duplicate Charges

If you are charged in error — for example, a duplicate charge, a charge after cancellation, or a charge while your account was suspended — we will refund the full incorrect amount within 5 business days of the issue being confirmed.

Email myspaza@smarthomethings.co.za with the date, amount, and a brief description of the incorrect charge.

Free Trial

The 7-day free trial does not require a card charge. No refund is needed because no payment is taken during the trial period.

Your card is only charged at the end of the trial, and only if you have not cancelled before then.

Disputed Transactions

If you believe a charge was unauthorised, please contact us first at myspaza@smarthomethings.co.za within 14 days of the charge.

Direct chargebacks raised with your bank without first contacting us may slow down resolution and may result in your account being suspended pending investigation. We aim to respond to disputed transactions within 2 business days.

Refund Method

Refunds are returned to the original payment method (debit or credit card) used for the charge. They are processed through Stripe, Inc., our global payment service provider.

Bank processing times vary. Most refunds clear within 3 to 10 business days of being issued by us.

How to Request a Refund

Email myspaza@smarthomethings.co.za with:

• Your registered account email and shop name
• The date and amount of the charge
• A brief reason for the request

We respond within 2 business days.

Cancelling isn't the same as refunding. If you just want to stop future charges, cancel from the in-app Settings → Subscription screen (opens the Stripe billing portal) or from smarthomethings.co.za/manage.html — no email required. Cancellation stops the next renewal; the current period is not refunded (see the sections above).

Related Policies

• Terms & Conditions
• Cancellation Policy
• Privacy Policy